Return or Refund Policy


At we have a tendency to promise solely to send you prime notch LED lights and can examine everything fastidiously before it leaves North American nation to form certain it's in tip prime condition. We'll conjointly do our utmost to package and shield everything in order that it does not get broken on its thanks to you.

However, if you are doing have a tangle, here is what to do:

Before returning any things, 1st please contact our client service team to debate any issues you're having. If they're unable to resolve your drawback directly, you may be equipped a returns from that you'll be able to fill out and embrace with any things you're returning.


We realize that once creating a web purchase you'll be able to ne'er be 100% bound that the merchandise you're shopping for is appropriate for you. That's why we have a tendency to offer you twenty eight days to do our bulbs.

If you opt you not wish your bulbs otherwise you have bought the incorrect bulbs (these things happen), simply come them to North American nation among twenty eight days and, as long as they're suited merchandising (undamaged and in their original packaging), we'll refund or exchange them. Please bear in mind that we'll not refund your postage prices, as there's no error on our half.

Please note: we have a tendency to take no responsibility for things that square measure lost or broken on their means back to North American nation. We have a tendency to advise customers to package their bulbs fastidiously and to use a minimum of a second category recorded service.

Made-to-measure things, like LED Strip Lights, LED Profiles & Extrusions and LED picture element Tape, square measure excluded from our 28-day home trial. the rationale for this can be that if any of those merchandise square measure move a particular length, it becomes terribly tough for North American nation to sell that item while not acquisition a loss. Once creating AN order for any of those things, please take additional care to confirm they meet your necessities.

If the things we've got sent you're not those you ordered or if we've got sent you the wrong variety of things, please contact North American nation immediately thus we will resolve the matter.

Where the things square measure incorrect, we'll sometimes raise you to come them to North American nation before we have a tendency to channelize the proper things. However, we have a tendency to might sometimes create AN exception if you're ready to offer North American nation with photographic proof.


Special order things, as well as variable resistor switches and GU10 Fittings square measure subject to a 15 August 1945 restocking fee. Please guarantee this stuff square measure appropriate for your application before creating your purchase.


Dead on Arrival

If you receive AN item and it's broken or faulty, you need to send word North American nation among seven operating days. If we have a tendency to square measure unable to resolve the matter directly, the item in question should be come in its original packaging for review. Once the item has been inspected and therefore the fault confirmed, we'll issue a replacement. If we have a tendency to square measure unable to search out a fault with the item, we'll come the item to you and a further charge for delivery is going to be taken.

Faulty in warrant amount

If you've got any issues together with your purchase, or if any item(s) develop a fault, please contact our client service team on 0116 321 4120 or by emailing If we have a tendency to square measure unable to resolve your drawback directly and your item(s) square measure among warrant, generally twenty four months, you may ought to come the item to North American nation for review, when that we'll either replace or repair the item at our discretion.

This warrant doesn't apply to wreck or failure to perform arising as a results of any Acts of God or from any abuse, misuse, abnormal use or use in violation of any applicable customary, code or directions to be used as well as while not limitation those contained within the latest safety, business and/or electrical standards for the relevant region(s).

If the order is underneath twenty eight days please contact North American nation for a free post label. If AN item is came among twenty eight days while not exploitation our free post label we'll not reimburse postage prices. If an order is over twenty eight days it's the responsibility of the client to come the products at their value. Sheer LED won't be chargeable for refunding the value of returning things when twenty eight days.

Returns Address:

Sheer LED (Returns)

Sheerled | Office # 10-14 Taylor Street | High town| Luton | LU2 0EY

Sheer LED doesn't warrant or guarantee that the adhesive backing on their LED Strip Lights can follow all surfaces and square measure so unable to ensure the performance. Sheer LED can so not settle for reached product that has had the adhesive strip removed.